When relocating internationally, unforeseen challenges can often arise, testing the preparedness and resources of both the relocation company and the client. A striking example of this occurred during one of Relocate MENA’s early assignments—a meticulously planned shipment to Portugal that highlighted the indispensable value of comprehensive insurance.
A Pivotal Decision
Originally, the client opted not to include additional insurance coverages for mould and mildew—extensions that are not typically seen as essential and thus often overlooked. This decision almost resulted in a catastrophic loss. Upon the container’s arrival in Portugal and subsequent opening during a customs inspection, an unexpected downpour of water greeted the inspectors. It was discovered that the container’s roof had sustained significant damage, likely from an impact during loading or unloading, which had gone unnoticed.
Facing the Consequences
The timing was less than ideal; the container had been left in an open space during a particularly heavy rainfall, leading to severe water ingress. The damage was extensive, affecting every item within. Under typical circumstances, without the specific extensions for mold and mildew, the client’s insurance would not have covered the damages incurred from this type of exposure.
Relocate MENA's Intervention
Understanding the potential risks and the client’s initial decision to forego additional coverage, Relocate MENA proactively provided the mould and mildew insurance extension at no extra cost. This foresight proved crucial. The insurance review post-incident confirmed that without this additional coverage, the client would have faced total loss, as the standard policy did not protect against the specific damages observed.
The Long-Term Impact
The recovery process was long and arduous. Initially, the client did not see the benefit of opting for Relocate MENA’s comprehensive service and only realized the full value after the fact. This experience highlighted a critical point: Relocate MENA’s commitment to client protection goes beyond the industry standard. Offering these important insurance extensions for free sets the company apart in the relocation industry, where such proactive protection is rare.
This incident underscores the necessity of considering all potential risks when planning an international move. Relocate MENA’s approach not only prevented a significant financial loss for the client but also cemented a trust that their belongings were in safe hands, regardless of unforeseen challenges. For anyone considering international relocation, this case exemplifies why choosing a company that goes the extra mile for safety and security can make all the difference in managing the complexities of moving across borders.
For more information on the crucial role of comprehensive insurance during international relocations or to discuss your specific moving and insurance needs, please do not hesitate to contact Relocate MENA. We are here to ensure that every aspect of your move is covered, providing you with peace of mind as you transition to your new home.
Contact Relocate MENA:
Relocate MENA & Relo-Global
Dubai: 00971 55 887 8355
WhatsApp: 00971558878355
Email: [email protected]
Website: www.relo-global.com
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